Returns Policy

Should you wish to exchange or return an item, we offer a full refund policy, providing that the item is returned within 14 days, and it’s in the same condition as when it was sold. All returns must be communicated with a returns reference, obtained and attached prior to an item being sent back. 

Items purchased online can be returned via post to:

WATCHWAY
Akasya AVM
A1 Kule
32. Kat No:32
Üsküdar
İSTANBUL

Unfortunately we cannot accept returns of items if the item is worn before it is returned. We cannot accept the return of items that have been engraved, altered or personalised.

CHRONO WATCH will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse.

A full refund of the purchase price, excluding delivery costs, will be provided within 3  business days upon the safe receipt of items. The liability for any damage incurred during transit will remain with the sender. We recommend that all items returned back to us are sent fully insured.

If you need any advice, please call us and we will be able to help.

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